Returns and refunds

Returns & Refund Policy

Oh La La Boutique

1. Change of Mind Returns (UK & Northern Ireland)

• If you simply change your mind about a purchase (for example, the item doesn’t fit or you don’t like the colour), you may return it within 14 days of receiving it. This is your statutory right for online/remote purchases. 
• After you notify us of your intention to return within that 14-day window, you have a further 14 days to send the item back.
• The item must be unused, in its original condition, with all tags/labels still attached and in its original packaging (if applicable).
• The cost of return postage is the responsibility of the customer, unless stated otherwise at time of purchase.

2. Faulty, Mis-described or Unfit Items

• If the item you purchased is faulty, not as described, or unfit for purpose, you are entitled to a full refund, repair or replacement. 
• We must refund you within 14 days of receiving the returned item. 

3. Sale Items

• Items purchased in a sale are eligible for refund or return only if they are faulty or mis-described. They cannot be returned for “change of mind” once the statutory period has passed.

Please note that this does not override your statutory rights: you still must be offered a refund if the item is faulty, even if it was on sale. 

4. How to Return an Item

• To initiate a return, please email us at with your order number and reason for return.
• Pack the item securely and send it to Oh La La Boutique 31 Town Brae Rd Glenarm Co. Antrim BT44 0EE. We recommend using a tracked postal service.
• Once we receive the returned item and confirm it meets our return conditions, we will process your refund (via the original payment method) within 14 days.

5. Refunds

• Refunds will be made using the original payment method, once the item is received and inspected.
• Delivery costs (original shipping charge) are not refunded 
• You may be responsible for the cost of returning the item

6. Questions?

If you’re unsure about whether your purchase is eligible for return or refund, or you need help with the process, please contact us and we’ll help you.