LIGHTHOUSE SPRING SUMMER STOCK HAS ARRIVED IN STORE!!
LIGHTHOUSE SPRING SUMMER STOCK HAS ARRIVED IN STORE!!

Returns and Refunds Policy


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected].

Returns

Our Return Policy is Refund within 14 days from receiving your order.

If you are not 100% satisfied with your purchase, you can return the product and get a Full Refund or Exchange the product for another one, be it similar or not.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, you must email us prior to returning any items.

Email [email protected] quoting RETURN and your order number e.g. RETURN5467
Please include your full name and reason for return. Once your return has been approved, you will receive an email confirming the return along with your Returns Authorisation Code.

Upon receipt of the item(s) we will refund the order value, less the original shipping, to the original card.
Alternatively we can credit your account with the funds or if you would like an exchange please state which you would prefer in the Return Email.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address on your packaging slip.